Post by arfankj4 on Mar 6, 2024 1:46:21 GMT -5
The fair will demonstrate the power of connection and why operators are so important in today s world and in the business decisions of the future. César Cid head of Communications Media and IT at Accenture Iberia highlights four areas in which they must act and that will be protagonists of the conversations throughout the MWC Topic index Innovate to deliver an improved customer experience Accelerate the modern digital core Transform the network Generative AI raises the importance of talent Innovate to deliver an improved customer experience Connectivity is becoming an exponentially growing need but operators are failing to increase revenue.
They can t raise prices because customers are already looking for cheaper plans and churn rates are high. Additionally to remain relevant they must address a significant shift in ever evolving customer expectations and behaviors. Today the reality is that operators have more difficulties Poland Mobile Number List in building customer loyalty in an increasingly competitive market . The days of “one size fits all” are over. People as individuals want their specific needs met. This applies not only to the services and experiences offered but also to customer service. Having good Internet connectivity at home and away has become essential for people.
Therefore operators must think beyond simple connectivity and instead advise customers on services and plans that help them get the most out of their connected services. Operators are in a unique position to advise consumers on how to get the most out of telecommunications services . help them optimize their data usage and save detect and prevent anomalies on their bills. They can also offer guidance on safety – for example for parents – and safe connected devices. Beyond traditional telecommunications products and services operators can gain space in people s lives by offering value added services for example in entertainment or security.
They can t raise prices because customers are already looking for cheaper plans and churn rates are high. Additionally to remain relevant they must address a significant shift in ever evolving customer expectations and behaviors. Today the reality is that operators have more difficulties Poland Mobile Number List in building customer loyalty in an increasingly competitive market . The days of “one size fits all” are over. People as individuals want their specific needs met. This applies not only to the services and experiences offered but also to customer service. Having good Internet connectivity at home and away has become essential for people.
Therefore operators must think beyond simple connectivity and instead advise customers on services and plans that help them get the most out of their connected services. Operators are in a unique position to advise consumers on how to get the most out of telecommunications services . help them optimize their data usage and save detect and prevent anomalies on their bills. They can also offer guidance on safety – for example for parents – and safe connected devices. Beyond traditional telecommunications products and services operators can gain space in people s lives by offering value added services for example in entertainment or security.